Purpose
This Privacy Policy explains how KARA (“we”, “our”, “us”) collects, uses, and protects the personal information you provide when using our website or communicating with us through any channel.
We are committed to safeguarding your privacy and ensuring the security of the information you share with us.
We may update this Privacy Policy periodically. Please review this page from time to time.
If you have any questions, you may contact us at info@kara.lk.
Contact Information
If you have questions, need more information, or would like to make a privacy-related request or complaint, you may contact us via:
- Email: info@kara.lk
- WhatsApp: 076 004 4022
Postal Address
KARA – Online Sales Department
Address will be provided upon request (contact: info@kara.lk)
Collecting Personal Information
When you use our website (the “Site”), we collect certain information to:
- Process your orders
- Improve your browsing experience
- Provide customer support
- Protect both parties from fraudulent activity
“Personal Information” refers to data that can identify you as an individual.
Below are the types of information we collect and why.
1. Device Information
Purpose of Collection:
- To ensure the Site loads properly on your device
- To perform analytics that improve performance and customer experience
Source of Collection:
Automatically collected through cookies, log files, analytics scripts, and similar technologies.
Personal Information Collected:
- Device and browser type
- IP address
- Time zone
- Cookie data
- Pages viewed and browsing behavior
- Search terms
- Interactions with the Site
2. Order Information
Purpose of Collection:
To process and complete your purchase, including:
- Payment processing
- Delivery arrangements
- Order confirmation
- Fraud checks
- Customer communication
- Sending product updates or promotional messages (based on your preferences)
Source of Collection:
Provided directly by you during checkout.
Personal Information Collected:
- Name
- Billing and shipping address
- Phone number
- Payment details (processed securely by third-party payment providers)
Disclosure for Business Purposes:
We share necessary order details with:
- WooCommerce (platform provider)
- Payment gateway providers (OnePay)
- Courier/shipping partners (CityPak)
- Technical service providers (Aexura Digital)
3. Customer Support Information
Purpose of Collection:
To provide product and service assistance.
Source of Collection:
Information you provide when contacting us via email, WhatsApp, or through the Site.
Personal Information Collected:
- Name
- Contact details
- Order information
- Any additional information you voluntarily provide
Using Personal Information
We use your Personal Information for the following purposes:
Service Delivery
- Processing and fulfilling orders
- Delivering products
- Handling payments
- Managing returns and exchanges
- Sending order updates
Fraud Prevention
- Verifying identity
- Monitoring unusual activity
- Protecting KARA and customers from fraudulent behavior
Marketing & Advertising
- Sending promotional messages only if you opt in
- Displaying relevant ads on Meta (Facebook/Instagram), Google, and other platforms
- Using browsing data and cookies to improve ad relevance
Improving Customer Experience
- Analyzing website usage
- Troubleshooting technical issues
- Making improvements to the user interface and shopping experience
Sharing Personal Information
We share your Personal Information only with trusted third-party service providers necessary for operating our business:
- WooCommerce – Online store management
- Payment Gateways – Secure payment processing
- Courier Partners – Delivering your orders
- Technical/IT Providers – Website maintenance and hosting
- Advertising Partners – For targeted advertising (Meta, Google, etc.)
We may also disclose information when required to:
- Comply with the law
- Assist with law enforcement requests
- Support fraud investigations
Behavioural Advertising
We use certain advertising tools to show personalized ads based on your browsing behaviour. These may include:
- Google Analytics
- Meta Ads (Facebook & Instagram)
- Google Ads
These platforms may use cookies, pixels, or tracking technology to understand how you interact with our Site and ads.
Cookies
Cookies are small data files stored on your device to enhance your browsing experience.
We use cookies for:
- Website functionality
- Remembering preferences
- Maintaining items in your shopping cart
- Analytics
- Advertising personalization
You may block or delete cookies in your browser settings, but certain features of the Site may not function properly.
For more details about cookies:
https://www.allaboutcookies.org/
Do Not Track Signals
Our Site currently does not respond to “Do Not Track” signals due to the lack of standard guidelines for compliance.
Security of Your Information
We implement reasonable technical and organizational measures to protect your data.
However, no online system is completely secure.
By using our Site, you acknowledge and accept these risks.
If a security issue is identified, we may notify you via email or website notifications.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in:
- Our operations
- Legal or regulatory requirements
- Service providers
The updated version will always be posted on this page.
Complaints
If you have any privacy-related concerns, please contact us at info@kara.lk.
If you are unsatisfied with our response, you may contact the relevant data protection authority in Sri Lanka.